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Customer Success Specialist

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Customer Success Specialist

Upscope is on the hunt for a Customer Success Specialist to join our Miami office and be part of our brand-new team. If you're a customer-centric superstar with a knack for building relationships, we want to meet you! 🌞🌴

Full-time · Miami Office

About the job

Salary range: $50,000-$55,0000

Start date: October 2, 2023

If you are located in any location other than Miami, Florida, please apply only if you are willing to relocate. This is a hybrid role with the majority of the time spent in the office (4 out of 5 times a week). Applicants are still required to be in Miami.

Upscope is all about making great products for even greater people, and we couldn’t do it without the help of our team! If you’re looking to make big impacts in a small but innovative tech company, you’ve come to the right place.

As a Customer Success Specialist, you'll be the main point of contact for our customers. Your days will be spent onboarding them, setting up their Upscope accounts to ensure that they're successful in their usage, and building and nurturing relationships. You will also work closely with our Sales team, helping with renewals and expansions of accounts. 

Responsibilities:

🌟 Manage the onboarding process for new customers: Be the welcoming face of Upscope as you guide new customers through the onboarding journey.

🚀 Drive adoption of Upscope products: Help our customers harness the full potential of our amazing products and watch their businesses thrive!

👩‍⚕️ Monitor customer health scores and usage: Keep an eye on our customers' health and usage, ensuring they are getting the best experience possible.

💼 Assist the sales team with renewals and expansions: Team up with our Sales crew to secure renewals and expand our customer base.

📞 Follow up with customers as the main point of contact: You'll be their go-to person for questions, support, feedback, and sharing exciting updates.

📉 Monitor churn data: Keep an eye on churn data and help us understand why some customers might decide to part ways.

🗣️ Collect feedback: Gather valuable feedback from customers to help us continuously improve our products and support.

About you

Some must-haves:

🤝 Strong relationship-building skills: You're a pro at nurturing positive relationships with clients and teammates.

🔍 1-2 years of customer-facing experience: You've had some experience in customer-facing roles and are ready to explore even further.

💻 Proficiency in using new software: You're a tech-savvy individual who quickly grasps and adapts to new technology.

🧐 Curious and open-minded: You love learning and exploring new ideas.

🌪️ Adaptable: You thrive in a fast-paced environment and can adapt quickly to changes that happen

🗣️ Fluent in English: Both written and spoken, you communicate like a champ and are able to deliver ideas clearly.

🗂️ Organizational skills: Keeping things in order is your second nature.

💡 Innovative problem-solving skills: You bring creative solutions to the table.

Some nice-to-haves:

🎓 Bachelor’s degree: While not mandatory, it's always a plus!

💬 Experience with live chat software: If you know your way around Intercom, LiveChat, or similar tools, that's a bonus.

🏢 B2B experience: Experience in a business-to-business environment is a nice touch.

🌐 Experience in a hybrid environment: Familiarity with working in a hybrid office/remote setup is a plus.

Benefits

We want to create a company that lets you do great work and is fun to work at. On top of your salary, you'll also get generous benefits.

  • 🏝 Unlimited time off and paid sick days

  • 💂🏻‍♀️ Regular trips to our London HQ

  • 🍸 Regular team drinks and events

  • 🌮 Paid lunches at the office

  • 🏥 Medical insurance

  • 📚 Educational allowance

  • 🏎️ Parking at our Brickell office

  • 🧘🏽 Health and wellness allowance

  • 💰 Bonuses & profit share

  • 💻 A Macbook & external monitor

A small but mighty team

As a small, bootstrapped and profitable software company, our team is tiny, but slowly growing. We like people who are fun, chill, and great at what they do.

Company values

🚀 Personal Growth
It's not just about the work or the company. It's about developing your skills for life.

✊🏽 Giving a damn
We care deeply about providing a great service for our customers, and we are disappointed when we are unable to do so.

✌🏾 Being kind
We care about our team members and our customers and we always treat them with kindness and respect, and expect the same from them.

👉🏼 Being straightforward
Whenever we speak, internally or externally, we should be as straightforward and direct as we can. It can be awkward sometimes, but always the right thing in the long run.

🎩 Thinking like owners
We are a small team without multiple levels of management and expect everyone to set their own goals and do their best to reach them.

Our Miami Office

Our brand new Miami office is located in the heart of Brickell in a modern building with all the amenities you can think of. It has a nice outdoor area and free lunch from any of the neighboring restaurants.

Apply for the job

At Upscope, we believe in creating a fun and inclusive work environment. Our Miami office offers a vibrant space where you'll have the opportunity to collaborate with talented individuals who share your passion for technology.

Upscope is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Ready to embark on an exciting journey with Upscope? Apply below - we’re looking forward to having you join us!

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