Why does this role feel like the right move for you right now?
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How many years of experience do you have in customer support and/or Customer Success, ideally at a SaaS company? *
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Tell us about your experience in customer support or Customer Success - ideally at a self-serve product rather than an enterprise one. What did that look like day to day?
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How much experience do you have working somewhere with a lot of autonomy - deciding what needs doing yourself, without a manager assigning tasks or an existing playbook? *
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How has using customer data - usage patterns, segments, that kind of thing - featured in your day-to-day process in previous roles? Tell us a bit about how you've typically used it to guide decisions or spot opportunities.
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How comfortable are you with things like APIs, Zapier, or Make? *
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As part of our hiring process, we will need to conduct a background check. Are you OK with this? *
no answer
Do you have the full right to work in the UK? *
no answer
