Upscope makes cobrowsing software that helps support and sales teams see and guide customers through their screen in real time - no downloads required. This role is focused on UserView, our product for support and onboarding teams.

About the job

Location: Soho, London (office based)
Compensation: £29.000 - £34.000 base + commission + benefits

We’re looking for an Account Executive to take ownership of inbound sales and build genuine, long-term relationships with our customers. You’ll handle deals from the very first conversation through to close, and continue working with customers after they sign up - supporting renewals, spotting expansion opportunities, and making sure they’re getting real value.

This is a hands-on, customer-facing role in a growing SaaS company. It’s not about hard selling - it’s about understanding problems, giving honest advice, being responsive, and making good commercial decisions.

A note on working hours: Because a significant part of our customer base is in the US, you'll need flexibility on working hours - expect a few calls or demos in the evening each week. We work around this as a team and you'll have flexibility during the day to balance it out.

Main responsibilities

Sales & New Business

• Own lead generation and qualification
  Spot the right people, start conversations, and move them through to booked demos. You’ll take ownership of turning interest into real opportunities.
  

• Run discovery calls and product demos
  Lead engaging, tailored demos that focus on real customer problems, not just features. You’ll guide prospects from curiosity to clear value.
  

• Negotiate and close deals
  Own the sales conversation end-to-end. Handle objections confidently, navigate pricing discussions, and close deals that make sense for both the customer and Upscope.

Account Management

• Build and grow client relationships
  Be the person customers trust. You’ll stay close to accounts, build strong relationships, and make sure they’re happy, supported, and sticking around.
  

• Own the onboarding experience
  Take full ownership of getting new customers set up for success. You’ll be the friendly face that ensures a smooth, confident start.
  

• Monitor customer health and engagement
  Keep a close eye on usage and engagement. Spot risks early, step in when needed, and make sure customers are getting real value from Upscope.
  

• Be the main point of contact
  Act as the go-to person for your accounts - handling questions, sharing updates, and making sure nothing slips through the cracks.

Customer & Internal Collaboration

• Provide customer support
  Respond to inbound queries, troubleshoot issues, and deliver clear, timely support (we use Intercom). You’ll help keep the customer experience smooth and frustration-free.
  

• Gather and share customer feedback
  Listen closely, ask the right questions, and feed insights back to the team. You’ll play a key role in shaping product improvements and overall experience.
  

About you

• 1-2 years’ experience in B2B SaaS sales, account management, or a hybrid role

• Comfortable owning customer relationships from start to finish

• Strong communication and negotiation skills

• Commercially minded, but genuinely focused on long-term customer value

• Organised, proactive, and happy juggling a few things at once

• Comfortable with occasional evening calls to accommodate our US customer base

• Happy working in a small, scrappy team where you'll need to figure things out as you go

• Comfortable getting to grips with a technical SaaS product and explaining it clearly to non-technical audiences

• Experience with CRM or support tools (Intercom experience is a bonus)
  

Benefits

We want to create a company that lets you do great work and is fun to work at. On top of your salary, you'll also get generous benefits.

🏝 25 days holiday, increasing yearly

💻 A Macbook & external monitor

🏋🏿 Gym membership

🧘🏽 Mindfulness allowance

📚 Educational allowance

🌮 Paid lunches at the office

🚇 Paid travel into the office

🍸 Regular team drinks and events

A small but mighty team

As a small, bootstrapped and profitable software company, our team is tiny, but slowly growing. We like people who are fun, chill, and great at what they do.

Company values

😊 People First
We put our team at the heart of everything, ensuring well-being comes before the bottom line.

💡 Purpose-driven Solutions
Our passion guides us. We’re dedicated to crafting genuine solutions, not just chasing revenue.

📊 Value in Usage
Our products' real success? How much they're loved and used by our customers.

🛤️ Enjoy the Journey
Here, it’s about the experience, fair rewards, and making every day count.

🎖️ Shared Success
Every achievement is a team win. We're in this journey together.

🚀 Proud Underdogs
Agile, lean, and always with that startup spirit — that's how we roll.

💪 Be the Best Version of Yourself
We thrive on mutual respect, continuous growth, and backing each other up.

Our London HQ

Around half of our team works from our London HQ. The office is located in Soho and it has cool and relaxed vibe. There are regular team events and free lunch.

Yes, we do have beer on tap 🍻.